Questions shop owners ask
Do I have to give you my password?
No. Google lets a profile owner add a manager. You stay the owner, we get only the access needed to post replies and updates, and you can remove it in seconds.
Will the replies sound like a robot wrote them?
That is what the free samples and the tone guide are for. Every reply mentions specifics from the review itself — the vehicle, the job, the wait, the staff member named — and we keep your phrasing, not corporate filler.
What happens with a bad review?
It gets a calm, professional reply that owns any real problem and invites the customer to talk offline. Anything sensitive is drafted and sent to you for approval before it posts. We never get defensive and never share a customer's private details.
Is there a contract?
No long-term contract. The first month is a $99 pilot; after that it is $199/month, month to month, and you can cancel with 30 days' notice.
Which shops is this for?
Independent, single-location auto repair shops. If your customers find you on Google, keeping every review answered is one of the cheapest forms of marketing you can buy — it just takes consistency, which is the part we provide.
Are you part of Google?
No. Google Business Profile is a free Google product; we are an independent service that charges for our own work — writing and posting replies, profile posts, and reporting. We are not affiliated with Google.
